Warranty
1. Geekmaxi UK applies the warranty period of twenty-four (24) months (start from 14/2/2020) on all products. Except it is assumed by UK law Geekmaxi UK cannot be held liable for a warranty period longer than the period as defined by the manufacturers and suppliers. Geekmaxi UK respects the rights and claims the Customer has in possession.
2. When a product has a defect within the warranty period the please contact us via support@uk.geekmaxi.com a return form will be send to you. After the form has been approved, the product can be returned for repair. For a defect within the warranty period by the customers own doing Geekmaxi UK will give an estimate of the repair costs that includes material and labor plus the costs for return shipment. If the previous statement is true, any costs, which came into being will not be compensated by Geekmaxi UK.
3. Warranty on products will be rendered void when:
3.1 The warranty period has expired
3.2 Inappropriate usage
3.3 When the product is not in its original state, for example due to modifications
3.4 When the product has been used in combinations with accessories that not support the product.
3.5 Unsupported software or firmware
4. When a defect has been caused by the customer the costs for the repairs and shipment are for the customer to bear.
5. Warranty on all products only applies to the main unit.
Repairs
To request a repair please write an email to: support@uk.geekmaxi.com.
Give the failure description with a short video or photos with also the serial number and the invoice (PDF).
Upon receiving your Email, we will respond within 24 business hours.
Return
Orders can be returned within 14 days upon receiving. Before returning the return form on should be filled out and send. After approval by Geekmaxi UK returns can be made providing that the items are new and in original packaging complete with all accessories and manuals. The customer is responsible for good packaging. After Geekmaxi UK agrees to your request for returning, please send back the product and provide the tracking number and tracking query link to Geekmaxi UK within 7 days. Otherwise, the request will be processed as expired.
For returns under warranty, the same form is to be used. The return form can be applied for via support@uk.geekmaxi.com
Geekmaxi UK offers UK return service to customers, our repair center and return warehouse are located in UK.
E-Bike & E-scooter After-sales Terms
A. E-Bike & E-scooter Product & Parts Warranty Scope And Time
NOTE:
1. ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE.
2. GEEKMAXI UK CAN NOT PROVIDE CUSTOMER WITH CoC OR ABE etc.DOCUMENT.
3. IF THE PRODUCT HAS QUALITY PROBLEMS AFTER 14 DAYS, PLEASE CONTACT THE MANUFACTURER FOR HELP OR CONTACT US.WE WILL HELP YOU CONTACT THE MANUFACTURER.